Managed IT Support & Monthly IT Contracts
Get responsive IT help exactly when and where you need it. Our certified technicians provide fast remote support for day-to-day issues, and reliable on-site call-outs for problems that need hands-on attention.
We support PCs, laptops, servers, printers, point-of-sale systems, networking equipment, Wi-Fi and more. Typical response times are within the same business day for standard requests, with priority and after-hours options for critical incidents.
On-site support is focused on Gauteng, with project work and remote troubleshooting available countrywide. For details on where we operate, visit our Service Areas page.
| Managed Service Component | Included | Details |
|---|---|---|
| Proactive monitoring | Yes | 24/7 monitoring of servers, critical PCs, network devices and key services. |
| Patch management | Yes | Scheduled operating system and core application updates to reduce vulnerabilities. |
| Scheduled maintenance | Yes | Planned health checks, clean-ups and optimisation for servers and workstations. |
| Remote helpdesk support | Yes | Unlimited or pooled support hours, depending on your contract level. |
| On-site call-outs | Yes | Included hours or discounted rates, with priority response for contract clients. |
| Backup monitoring | Yes | Daily verification that your backups complete successfully and are usable. |
| Security & antivirus management | Optional | Centralised antivirus, endpoint protection and security policy management. |
| Monthly reports | Yes | Clear reports on tickets, system health, incidents and recommendations. |
| Quarterly strategy reviews | Yes | Review meetings to align your IT roadmap with your business goals. |
| Fixed monthly pricing | Yes | Predictable costs based on the number of users, devices and servers. |
Keep your end-user devices and servers fast, stable and secure. We manage everything from basic troubleshooting to complex server work so your team can stay productive.
- PC and laptop fault finding, repairs and performance optimisation.
- Hardware upgrades, replacements and new device rollouts.
- Server installation, configuration and ongoing maintenance.
- Active Directory, file servers, application servers and database servers.
- Printer, scanner and peripheral setup, sharing and troubleshooting.
When you need deeper network or firewall work, we integrate seamlessly with our Network & Security services to resolve issues end-to-end.
Data loss, ransomware and hardware failures can stop your business in its tracks. We design and manage backup and recovery solutions that protect you when something goes wrong.
- Backup strategy design based on your risk, compliance needs and budget.
- On-site backups for fast restores and cloud backups for off-site protection.
- Regular test restores so you know your backups actually work.
- Ransomware recovery planning and clean-up support if the worst happens.
- Integration with cloud backup options from our Cloud & Email services.
The result is peace of mind: if a server crashes or files are encrypted, we can get you running again as quickly as possible.
Beyond day-to-day support, K E Enterprises plans and executes the IT projects that move your business forward.
- Server replacements, storage upgrades and infrastructure refresh projects.
- Microsoft 365, Google Workspace and email migrations in partnership with our Cloud & Email services.
- Office IT moves and relocations, including cabling, Wi-Fi and server moves.
- Network redesigns and security upgrades with our Network & Security team.
- IT audits and roadmaps to align your technology with business goals and budgets.
We handle the planning, coordination and execution so your team experiences minimal disruption during changes.
Ready to stabilise your IT, reduce downtime and get predictable monthly support costs?
We will review your current environment, discuss your needs and propose a managed IT support package that fits your business and budget.
Most assessments can be completed remotely, with on-site visits available in Gauteng and project work across South Africa.